check-in
- Guest - Checking in
- Hi, I have a reservation. The name is Johnson.
- Hi, do you have a reservation for Johnson?
- Hi, I'd like to check in. I have a reservation.
- Can I have a room with a view of the garden, please?
- Hi, I have a reservation. The name is Johnson.
- Guest - Common Questions to Ask when Checking in
- When is breakfast served in the morning?
- Is there a restaurant in the hotel?
- Where is the business center? I'd like to check my email.
- Can I use the Internet in my room?
- Is there a pool?
- Is there a gym?
- Is there a safe deposit box in the room?
- Do I pay now or at checkout?
- Do you take credit card?
- Do you accept traveler's checks?
- What time is checkout?
- When is breakfast served in the morning?
Dialogue 1: (at the front desk)
- Clerk: Good evening. May I help you?
- Nick: Yes, I have a reservation. The name is Johnson.
- Clerk: Mr. Johnson... Ah, yes. Would you fill out this form, please?
- Nick: Sure... Here you are.
- Clerk: You've booked a single room for 3 nights, is that right?
- Nick: Yes... and I want a non-smoking room please.
- Clerk: Sure, no problem. Your room is on the 2nd floor, Room 233. Here's your key.
- Nick: Thanks. By the way, is there a safe deposit box in my room?
- Clerk: Yes, it's inside the closet.
- Nick: Great!
- Nick: Excuse me, is there a place where I can use the Internet?
- Clerk: Yes, there is a business center just around the corner where you can use the Internet and fax machines.
- Nick: Oh great! And is there a restaurant in the hotel?
- Clerk: Yes. It is located to the right of the lobby.
- Nick: OK. Until when is the restaurant open?
- Clerk: It's open until 11 p.m.
- Nick: Great! Thanks a lot.
- Clerk: You're welcome. Enjoy your evening.
From:
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
http://www.vocabulary.cl/Lists/Hotel-Dialogues.htm